Refund and Cancellation Policy

Effective Date: 03.02.2025

At IdeaMeld, we strive to provide the best experience for our users. This Refund and Cancellation Policy outlines the conditions under which you may request a refund or cancel a purchase.

1. Purchases and Internal Currency

• Users purchase internal currency (credits) on IdeaMeld, which can be used to create AI-generated images.
• All purchases of credits are final and non-refundable, except as outlined below.

2. Refund Eligibility

Refunds may be granted under the following circumstances:

• If you experience technical issues that prevent you from using purchased credits, and our support team is unable to resolve the issue.
• If an unauthorized charge was made to your payment method.
• If a refund is required by applicable law.

Refunds will not be issued for:

• Change of mind after purchase.
• Credits that have already been used to generate images.
• Failure to use purchased credits before they expire (if applicable).

3. How to Request a Refund

To request a refund, please contact our support team info@idea-meld.com with the following details:

• Your account email and purchase details.
• Reason for the refund request.
• Any supporting documentation if applicable.

Refund requests will be reviewed on a case-by-case basis and processed within 10 business days if approved.

4. Cancellation Policy

• Since purchases are for digital credits, cancellations are not applicable once a transaction has been completed.
• Users can continue to use any remaining credits for generating images but cannot request a refund for unused credits unless stated in the refund eligibility.
  

PILLARETICS LTD
Reg. number 16110124
50 Princes Street, Ipswich, England, IP1 1RJ